Payment Information

Last Updated: October 30, 2026

At a glance

Prices and transactions use US dollars (USD). Review the final total before placing an order. Available payment methods are only those actually presented for your eligible order at checkout.

Payment availability

Payment availability depends on the store’s current payment setup. Only payment methods actually displayed for an eligible order at checkout can be used. If checkout offers no usable payment method, contact us before ordering. A logo or enabled payment-type list does not guarantee availability for every order. The options shown depend on provider eligibility, device, location and currency. If checkout cannot offer a usable payment method, do not send money by another channel; contact us.

Currency, prices and order total

Our store currency is USD. Product prices appear on the item page; taxes, if applicable, are calculated and disclosed at checkout. Standard shipping within our supported US area is free with no minimum purchase. Review the products, quantities, shipping address, taxes and total before submitting payment. A payment processor or your bank may apply its own conversion or cross-border fees under your agreement with it; we do not set those fees.

Authorization and charging

A provider may authorize funds before completing a charge. An authorization may appear as a temporary pending amount; release timing is controlled by the provider. Order receipt does not by itself guarantee acceptance or dispatch. If we cannot fulfill an order, we contact you and cancel or refund as appropriate. Shopify and any payment provider supply payment technology; moontev remains the retailer responsible for the products, fulfillment and our refund obligations.

Declined payments and possible duplicates

If a payment fails, verify the details and contact your bank or provider. Avoid repeated submission while a transaction is pending. If you suspect a duplicate charge, contact us with the order reference and transaction date; do not send full payment credentials. We will investigate and arrange correction of a confirmed duplicate where required. A pending authorization may be distinct from a completed charge.

Payment safety and fraud checks

Checkout may use provider security and fraud checks. We may ask for proportionate order verification through a legitimate support channel. We will never request your full card number, CVV, banking password, one-time passcode or account password by email or our contact form. We do not require off-site personal transfers, cryptocurrency payments or payments to an individual account. If a message requests these, do not pay and contact us using the details published here.

One-time orders and refunds

The current catalog is offered as one-time purchases; we do not describe these orders as subscriptions or automatic renewals. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. A confirmed pre-dispatch cancellation receives a prompt refund without waiting for a return. See Refund Policy for eligibility and instructions.