Frequently Asked Questions

Last Updated: October 30, 2026

What does moontev sell?

Home and desk organizers, including trays, boxes, bins, baskets, decorative dishes, shoe storage and wall hooks. Check each product page for its actual dimensions, variant and included quantity.

Do you manufacture these products?

We are an independent online retailer. Unless expressly stated on a product page, we do not claim to manufacture products or have third-party brand affiliation or endorsement.

Where do you ship?

We ship within all 50 US states and Washington, DC. No international shipping or US territory/APO/FPO/DPO delivery is offered. Contact us before ordering to a PO Box because availability depends on the item and eligible service.

How much is shipping?

Standard shipping is free with no minimum purchase within our supported US delivery area.

How long does processing take?

Normally 1–2 business days before dispatch. Business days are Monday–Friday, excluding US federal holidays.

How long is transit and total delivery?

Transit is estimated at 2–4 business days after dispatch; total delivery is estimated at 3–6 business days. These are estimates, not guarantees. If dispatch is delayed, we notify you and offer acceptance of a revised timeline or cancellation and a prompt refund.

How do I track my order?

We email tracking when it is available after dispatch. Allow time for the first carrier scan. Contact us with your order number if tracking or a package is missing.

Can I change or cancel an order?

Contact us immediately. We can confirm changes only before dispatch. A confirmed cancellation before dispatch receives a prompt original-method refund without waiting for a return; bank posting time is separate. Shipped orders follow the return process.

Which returns are eligible?

Request within 30 calendar days after delivery. Change-of-mind items must be unused, undamaged and complete with included accessories. Defective, damaged, incorrect, incomplete or materially misdescribed items have a separate issue review and applicable statutory rights remain.

How do I start a return?

Email support@moontev.com with your order number, item and reason. We provide instructions and the correct destination. Do not send a return to our mailing address without authorization.

Who pays return shipping?

We pay for eligible approved return shipping and provide a prepaid label. Contact us before purchasing your own shipping.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Can I exchange an item?

We do not offer exchanges. Request an eligible return and place a separate order if desired; availability and current price apply.

When will I receive a refund?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

What if something is damaged, wrong or missing?

Contact us promptly with your order number and a description. Photos of the item and packaging help where available, but reasonable alternatives are considered. We review the issue and arrange an appropriate remedy, including prepaid return/refund where applicable.

Which payments can I use?

Only methods actually offered for your eligible order at checkout can be used; logos are not proof of availability for every order. Prices are USD and any applicable taxes and the final total appear before submission. Do not send personal transfers or cryptocurrency.

How do I manage advertising cookies?

Use genuine privacy or consent controls presented by the storefront, where available, and your browser settings. Optional Google advertising and analytics tools have not been verified as enabled. This policy and closing a banner do not establish consent or prove that tracking is absent.

How can I make a privacy request?

Use Your Privacy Choices or email support@moontev.com with your request and state of residence. We apply relevant verification, rights, response periods and lawful extensions. Email Privacy Appeal to appeal a decision where applicable; see the Privacy Policy.

How do I contact you?

Email support@moontev.com or call +1 (206) 624-7635. Mailing address: 4139 University Way NE, Seattle, WA 98105, United States. No unverified customer-service hours are promised.

How do I check whether an organizer fits my space?

Measure the available space and compare the listing dimensions, mounting or placement needs and selected variant. Check wall construction and mounting requirements for hooks and shelves. Buy only the unit and components explicitly stated in the listing.